Return Policy

At Mexatrade, we prioritize your satisfaction and aim to provide a hassle-free shopping experience. Our refund and return policy is designed to ensure that you can shop with confidence and peace of mind.

Easy Returns:

  1. Eligibility: Most items can be returned within 14 days of delivery. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

  2. Non-Returnable Items: Certain items, such as perishable goods, personal care products, and custom-made items, are non-returnable unless they arrive damaged or defective.

  3. Return Process: To initiate a return, simply contact our customer service team through our website or at [customer service email]. They will guide you through the process and provide you with a return shipping label if applicable.

     

    Damaged or Defective Products:

  4. Immediate Support: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs, as quickly as possible.

  5. Your feedback is important to us and helps us improve our service. We appreciate your trust in SY Market and are here to assist you with any further inquiries or concerns you may have.